Frequently Asked Questions

Will I have to pay customs duties or import taxes ?

Customs duties, import taxes, and applicable fees are calculated at checkout based on the destination country and current regulations.

Where available, these charges are collected in advance, so no additional payment is required upon delivery. In other cases, import charges may be assessed by local customs authorities prior to delivery.

We handle all export formalities and provide full documentation to ensure smooth customs clearance.

Are your items authentic?

Yes. Every item offered is carefully selected, inspected, and described with accuracy and transparency.

We specialize in authentic vintage and antique objects, primarily sourced in France. Any known maker, period attribution, signature, or provenance detail is clearly stated in the description.

We do not sell reproductions or newly manufactured items presented as vintage or antique.

What condition are the items in?

All items are pre-owned and may show signs of age consistent with their history.

Each product description includes a detailed condition report highlighting visible wear, patina, restorations, or imperfections when present. We consider condition an essential part of an object’s character and value, and we disclose it clearly.

How are items packaged for shipping?

All items are professionally packed with particular care for fragility and international
transit.

Packaging is adapted to each object and may include reinforced cartons, protective foams, double-boxing, or custom crating when required. All shipments are fully insured for their purchase value.

For full details on shipping methods, delivery time frames, and insurance coverage, please refer to our Shipping Policy.

How long will it take to receive my order?

Orders are confirmed once payment is successfully processed. Orders are typically prepared for shipment within 1–3 business days.

Delivery times vary by destination and are displayed at checkout. These estimates are provided by the carrier and may vary due to customs clearance or local conditions.

You will receive tracking information as soon as your order has shipped.

Is a signature required upon delivery?

Yes. For security reasons, all shipments require a signature upon delivery.

Please ensure that someone is available at the delivery address to receive the parcel.
This helps protect high-value items and ensures proper delivery.

Can I return an item?

Returns are accepted in accordance with our Returns Policy.

Because our pieces are one-of-a-kind and often shipped internationally, we encourage
you to review descriptions, measurements, and photos carefully before purchasing.

If you have any questions prior to purchase, we are happy to assist.

Do you ship worldwide?

We ship to a wide range of international destinations. Shipping availability may
vary depending on location, object size, and applicable regulations.

If your country is not available at checkout, please contact us prior to purchase
so we can confirm feasibility and provide a tailored shipping quotation.

Where are you based?

Maison Lune Collection is based in France. All items are sourced and shipped directly from France.